Return Policy Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you as well as if the item was lost in transit and did not arrive within 44 days after the purchase. ( We do not accept returns nor provide any kind of refunds if the item was broken, not at our fault after it was used and damaged or hit by something as well as if during the use the part of the item broke due to a hard force pressing/ripping or negligence. ) We can recommend where to get a part for an additional cost and help you to find it.
Please contact us within 36 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: RC Cars will not be held liable to any lost or misroute parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email firstname.lastname@example.org or through submitting a ticket at our website www.rc-cars.store RETURN TO SENDER PACKAGES: rc-cars.store will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer.
If the item was delivered but you did not get it please contact the shipping carrier. We are not responsible for the packages that are stolen or were delivered to a wrong place because of the misstake in the address. All items with free shipping are not insured and will not be refunded for.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
Store Rc Cars reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact
us through submitting a ticket at our website www.rc-cars.store