Shipping & Delivery

How do you ship packages?

We ship via USPS (Epacket, YunExpress) or Fed Ex. depending on the weight or size of the product and the location of the warehouse. It takes 5 to 15 business days to receive the package.*

Do you ship worldwide?

Currently, we only ship within the US.

How long does shipping take?

SHIPPING RATES

 

*This doesn’t include our 2-3 business day processing time

During the busy season for example, Winter Holidays All items purchased from

Nov 15 to Dec 20 may be delayed for 5-10 days, because of the busy ports.

 If the item was delivered but you did not get it please contact the shipping carrier. We are not responsible for the packages that are stolen or were delivered to a wrong place because of a mistake in the address.  All items with free shipping are not insured and will not be refunded.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not immediately available.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us and we will do our best to help you.