All items are eligible for return within 30 days, if they are in the same condition as the customer received them. Also, if the item arrived broken, faulty or was somehow damaged during the transportation can be replaced with the return. The customer needs to take the photos, videos of the item itself and provide us with evidence. We have the right to reject a return, if the customer provides no evidence of the damage. Our email for photos and videos is : email@example.com
If the item is stolen or shows delivery, but the customer did not get it, the customer needs to contact the carrier first and than contact us. We are not responsible for any stolen items. We can offer a replacement or partial refund in a case, where the item gets to the post office or sorting center, but the customer cannot access it due to the Post Office mistake. The customer is responsible for correctly putting in their information, in order to get the item to the correct address. Any mistakes made by customer is not our responsibility. We cannot re route, re send or fix any mistakes in customer's address after the item has left the warehouse. The customer has 24 hours to cancel, fix or ask us any questions about the shipment. We do not accept any returns, when the item brakes due to the customer's fault or if the item gets damaged during the play.
Before returning any items, please contact us! Do not send returns to the address on the box. All items need to be send to:
RC Cars Store
81 Hunter Ct
Torrington Ct 06790
271 Mass Ave Unit 33
Arlington Ma 02474
Contact Us At: firstname.lastname@example.org
Thank you for your business.